: The customer enters the technician's IP address or hostname. In version 1.9.7, this often requires port forwarding on the technician's router if connecting over the internet.
: Configuring CNC machines or embedded controllers without traveling to the site.
: It can redirect virtually any USB-attached hardware, including smartphones (Android/iOS), 3G/4G modems, printers, CNC controllers, and vehicle diagnostic adapters. : The customer enters the technician's IP address
: This version is known for its ability to automatically connect devices to a specific COM port once the connection is established, reducing the need for manual intervention from the customer.
: Because the module redirects raw USB data, it should only be used between trusted parties. Modern versions utilize TLS 1.3 encryption, whereas older versions like 1.9.7 may lack these advanced security protocols. : It can redirect virtually any USB-attached hardware,
: The Customer Module is a lightweight executable (less than 2 MB) that runs without installation, making it ideal for one-time remote support sessions.
: The customer runs the module with administrator rights to allow the software to capture USB traffic. Modern versions utilize TLS 1
: The module facilitates connections over LAN, Wi-Fi, VPN, and the broader Internet. How the Customer Module Works
: Once connected, the technician selects the customer's device from their own console. The device then behaves as if it were plugged directly into the technician's computer. Common Use Cases