To request your refund, you can access the Punctuality Commitment portal on the Renfe official website.
50% refund of the ticket price.
Note: Recent legislative attempts aim to restore these 2021-style rules by 2026, though this remains a point of legal dispute. Media Distancia (Mid-distance): 15+ minutes: 25% refund. 30+ minutes: 50% refund. 60+ minutes: 100% refund. Regional & Regional Express: 30+ minutes: 25% refund. 60+ minutes: 100% refund. How to Use the Automatic Menu To request your refund, you can access the
You can usually only claim compensation 24 hours after your train has arrived at its destination. Media Distancia (Mid-distance): 15+ minutes: 25% refund
You will need your Ticket Number (Número de billete) found on your PDF or physical ticket. Choose Your Payment Method: Same Payment Method: Cash or credit card refund. Regional & Regional Express: 30+ minutes: 25% refund
100% refund of the ticket price. 2. Historical Context: The 2021 "IA11" Rules