When an HP laptop starts up and displays an error message such as "Product Information Not Valid" or "System Board (00A) - Product Name/Serial Number Missing," it usually means the DMI information is blank. Using HPBQ138.exe fixes this by re-entering the following data found on the laptop's chassis: Unique identifier for the device.
This tool is intended for HP-authorized service providers and is not officially available for public download. hpbq138.exe
The HPBQ138.exe file is copied to the root of the USB drive. When an HP laptop starts up and displays
A bootable USB drive is created (often using tools like Rufus ) to load a DOS-based operating system. The HPBQ138
Because it cannot run inside Windows, the tool requires a specific bootable environment:
Specific hardware configuration code (e.g., WA985UA#ABA).
Officially known as the or the DMIFIT tool , this program runs in a DOS environment. It allows authorized service providers to manually enter hardware-specific data that the computer needs to function correctly and validate its software licenses.